Contact Centres & Customer Service

Answer every call for talent — fast

Flowmingo’s AI interviews help call centres hire agents who deliver exceptional service, reducing turnover and improving customer satisfaction.

Trusted by leading teams

DeloitteSevenInfosec VenturesCyberforceSamsungManulifeKFCFoxconn99.co

Challenge & Solution

The hiring challenge
in Contact Centres & Customer Service

High call volumes require hiring agents with strong communication and problem-solving skills. Screening resumes doesn’t reveal these traits. Flowmingo’s voice or video interviews capture tone, language proficiency and empathy. Recruiters receive instant summaries and data-driven rankings to hire the right agents quickly.

Best Part

Improve both employee and customer satisfaction by hiring people who communicate well under pressure.

Results

Key benefits

  • Reduce time-to-hire significantly — evaluate language skills and service orientation through natural conversation before a single human interview.
  • Screen hundreds of applicants per day during large-scale recruitment campaigns without proportionally scaling your TA team.
  • Decrease attrition by matching candidates with suitable roles — voice and video interviews capture tone, empathy and active listening.

Your AI screening suite

See what someone can actually do — not just what they wrote.

Six assessment types, mixed per role. Every score comes with the recording or reasoning behind it, so you can check it yourself.

AI Interviewer

A structured interview that adapts to each answer and follows up where it matters — run at scale, in 60+ languages, on any device.

  • Adaptive follow-ups
  • Structured scoring
  • Recording + transcript
How it works
Overall - AI Interview Score9.0Problem-Solving Skills9Marketing Campaign Execution9.5CRM Software Familiarity9
YouFlowmingoCould you please describe a time when you had to manage conflicting priorities between sales, marketing, and operations?
Overall - AI Interview Score9.0The candidate performed exceptionally well in the interview, providing detailed, specific, and quantifiable examples for nearly all requirements.Candidate's band50–60thRight around the middle for this interviewRecommendationsStrengthsGapsRecommend proceeding to the next stage of the hiring process.In the next interview, explore specific B2C sales experiences if relevant to the role’s scope.
Assessment Rubrics (9)Problem-Solving SkillsMust Have9The candidate provided a concrete example of mediating between sales and operations regarding delivery times and stock levels, identifying the core issue and proposing a solution that satisfied both internal stakeholders and the client.Vendor and Supplier Liaison8.5Marketing Campaign Execution9.5Communication and Negotiation Skills9CRM Software Familiarity9Digital Advertising Understanding9Sales Experience (B2B or B2C)8.5
AI InterviewCould you please describe a time when you had to manage conflicting priorities between sales, marketing, and operations?02:107/10How familiar are you with A/B testing, and how have you used it to optimize marketing campaigns or sales strategies?01:589/10What strategies do you use to stay up-to-date with the latest trends and best practices in sales, marketing, and operations?01:378/10TranscriptStrong point01:30So I stepped in and balanced both sides, I double checked with our operations to confirm that we can still deliver.
Try a 1-min demoAI Interviewer: See a sample result

AI Interviewer

A structured interview that adapts to each answer and follows up where it matters — run at scale, in 60+ languages, on any device.

  • Adaptive follow-ups
  • Structured scoring
  • Recording + transcript
How it works
Overall - AI Interview Score9.0Problem-Solving Skills9Marketing Campaign Execution9.5CRM Software Familiarity9
YouFlowmingoCould you please describe a time when you had to manage conflicting priorities between sales, marketing, and operations?
Overall - AI Interview Score9.0The candidate performed exceptionally well in the interview, providing detailed, specific, and quantifiable examples for nearly all requirements.Candidate's band50–60thRight around the middle for this interviewRecommendationsStrengthsGapsRecommend proceeding to the next stage of the hiring process.In the next interview, explore specific B2C sales experiences if relevant to the role’s scope.
Assessment Rubrics (9)Problem-Solving SkillsMust Have9The candidate provided a concrete example of mediating between sales and operations regarding delivery times and stock levels, identifying the core issue and proposing a solution that satisfied both internal stakeholders and the client.Vendor and Supplier Liaison8.5Marketing Campaign Execution9.5Communication and Negotiation Skills9CRM Software Familiarity9Digital Advertising Understanding9Sales Experience (B2B or B2C)8.5
AI InterviewCould you please describe a time when you had to manage conflicting priorities between sales, marketing, and operations?02:107/10How familiar are you with A/B testing, and how have you used it to optimize marketing campaigns or sales strategies?01:589/10What strategies do you use to stay up-to-date with the latest trends and best practices in sales, marketing, and operations?01:378/10TranscriptStrong point01:30So I stepped in and balanced both sides, I double checked with our operations to confirm that we can still deliver.
Try a 1-min demoAI Interviewer: See a sample result

CV Evaluation

Every CV is read against your criteria and scored, so you start from a ranked list.

  • Scored against your criteria
  • Ranked shortlist
  • Reasoning you can audit
How it works
Try a 1-min demoCV Evaluation: See a sample result
Overall - CV Evaluation Score8.8The candidate’s CV presents a very strong profile, demonstrating extensive and quantifiable experience across marketing, operations, and sales functions.RecommendationsStrengthsGapsProceed to interview to further explore specific negotiation scenarios and communication strategies.
Professional Profile AnalysisStrategic Focus4.5 / 5Career Progression4.5 / 5Learning Velocity4 / 5
Try a 1-min demoCV Evaluation: See a sample result

Tests

The most secure multiple-choice test, proctored end to end. 20+ anti-cheating measures. Camera, mic and screen all monitored. Hands on device at all times.

  • Camera proctoring
  • Copy-paste flagged
How it works
Try a 1-min demoTests: See a sample result
Overall - Skill Test85%Correct17Incorrect2Unanswered1
TestDemo - Test Set (Marketing & Operation)Question 2 of 20RECTime19:33QA B2B SaaS startup spends $60,000 per month on marketing campaigns and $40,000 on sales team salaries. During the month, they acquire 50 new customers. What is the Customer Acquisition Cost (CAC) for this month?W1Answer 12Answer 2 · selected3Answer 34Answer 4
Try a 1-min demoTests: See a sample result

Role-Play

The AI plays the customer, the client or the angry caller. The candidate handles it, and you see how they behave.

  • Scenarios you define
  • Scored on the behaviour
  • Recording + transcript
How it works
Try a 1-min demoRole-Play: See a sample result
Overall - Role-play Score7.9Listening and acknowledgement7Ownership9Alignment and close6
Role-playThanks for jumping on. I'll be direct: of the 120 leads marketing sent us last month, roughly 60% were students, consultants, or shops that couldn't pay for a seat.00:316/10That's the right number to track: cost per qualified lead, not cost per form fill.00:449/10TranscriptStrong point00:09So 122 leads, about 70 of them are people who can never buy, and your team spent the month finding that out.00:19I know that frustrated, and that’s a real cause, and that is one of the problems that you need to fix.
Try a 1-min demoRole-Play: See a sample result

Technical Test

Candidates write, run and submit code in the browser with nothing to install. It's scored automatically.

  • Write and run it in the browser
  • Scored on hidden tests
  • No setup for the candidate
How it works
Try a 1-min demoTechnical Test: See a sample result
Overall - Technical Test85%Test cases17/20Questions2/3Percentile82
solution.jsRun
function twoSum(nums, target) {
  const seen = new Map();
  for (let i = 0; i < nums.length; i++) {
    const need = target - nums[i];
    if (seen.has(need))
      return [seen.get(need), i];
    seen.set(nums[i], i);
  }
}
Sample case passedHidden case 1 passedHidden case 2 failed — empty input

Sample · illustrative

Try a 1-min demoTechnical Test: See a sample result
Overall - CV Evaluation Score8.8The candidate’s CV presents a very strong profile, demonstrating extensive and quantifiable experience across marketing, operations, and sales functions.RecommendationsStrengthsGapsProceed to interview to further explore specific negotiation scenarios and communication strategies.
Professional Profile AnalysisStrategic Focus4.5 / 5Career Progression4.5 / 5Learning Velocity4 / 5
Try a 1-min demoCV Evaluation: See a sample result
Overall - Skill Test85%Correct17Incorrect2Unanswered1
TestDemo - Test Set (Marketing & Operation)Question 2 of 20RECTime19:33QA B2B SaaS startup spends $60,000 per month on marketing campaigns and $40,000 on sales team salaries. During the month, they acquire 50 new customers. What is the Customer Acquisition Cost (CAC) for this month?W1Answer 12Answer 2 · selected3Answer 34Answer 4
Try a 1-min demoTests: See a sample result
Task 1 of 301:12 / 05:00Walk us through a project you shipped. Share your screen.Recording your screenScreenBrowser tabCameraOnMicrophoneOnTime left03:48Stop and submit
Tasks3 of 3 recordedShowcase is not scored. The rating is yours.
Try a 1-min demoShowcase: See a sample result
Overall - Role-play Score7.9Listening and acknowledgement7Ownership9Alignment and close6
Role-playThanks for jumping on. I'll be direct: of the 120 leads marketing sent us last month, roughly 60% were students, consultants, or shops that couldn't pay for a seat.00:316/10That's the right number to track: cost per qualified lead, not cost per form fill.00:449/10TranscriptStrong point00:09So 122 leads, about 70 of them are people who can never buy, and your team spent the month finding that out.00:19I know that frustrated, and that’s a real cause, and that is one of the problems that you need to fix.
Try a 1-min demoRole-Play: See a sample result
Overall - Technical Test85%Test cases17/20Questions2/3Percentile82
solution.jsRun
function twoSum(nums, target) {
  const seen = new Map();
  for (let i = 0; i < nums.length; i++) {
    const need = target - nums[i];
    if (seen.has(need))
      return [seen.get(need), i];
    seen.set(nums[i], i);
  }
}
Sample case passedHidden case 1 passedHidden case 2 failed — empty input

Sample · illustrative

Try a 1-min demoTechnical Test: See a sample result

Process

How Flowmingo works for
Contact Centres & Customer Service

Set screening criteria aligned to your call types

Whether you run inbound customer service, outbound sales, or technical support, configure screening questions with adaptive questioning and CV-aware prompts for your specific contact centre environment.

Candidates complete voice-based AI interviews instantly

Applicants receive an immediate screening invitation and complete a conversational AI interview on their phone — Flowmingo assesses verbal communication, pace, and tone in a realistic context.

Receive communication-scored shortlists

Flowmingo ranks candidates by verbal clarity, empathy signals, active listening, and role-fit responses — with evaluation rubrics and role-based access for recruiters and supervisors.

Fast-track top candidates through to offer

Connect Flowmingo with your ATS and workforce management tools to book panel interviews or send offers directly — compressing your hiring timeline from weeks to days.

Pricing

The tools your competitors pay for — yours at $0.

Everything your team needs to hire — at zero cost, forever.

What others charge

AI Interviewer$200–$500/mo
CV Screening Tool$100–$300/mo
Applicant Tracking System$200–$800/mo
Talent Sourcing Platform$300–$600/mo
Flowmingo — all four$0 forever

Industry avg: $800–$2,200/mo

Your savings calculator

Interviews100
Time / interview60m
Labour cost$20 / hour

Time saved (hrs)

+100

Savings (USD)

+$2,000

Cost of Flowmingo

FREE

Not a trial. Not a freemium trick. Free forever — for every recruiter.

Fairness & Inclusivity

Built for everyone.

Provide closed captioning and transcripts for accessibility. Use structured questions to ensure fairness across candidates. Contact centre success depends on how people communicate, not how their CV reads — Flowmingo gives equal opportunity to career changers and candidates from non-traditional backgrounds.

Start a free trial to streamline your call centre hiring.

No credit card. No sales call. No catch.

Use Flowmingo – It's FREE!